Terms & Conditions

Orders

At SynQuaNon we pride ourselves on the ability to get orders out the door quickly.  This means orders can be processed and shipped in as little as 20 minutes.  In most instances, we are unable to cancel your order once it has been submitted.


If this happens to be the case, you can return your order to us when it arrives and then be refunded once the parts have been received.

Please contact our customer service department to review cancellation options (sales@synquanon.com).

Shipping

SynQuaNon customers in the USA receive their orders via USPS Priority Mail.  International customers have a variety of choices, including USPS International Priority Mail, DHL, UPS, and FedEx, to be determined prior to placing their order.  Please contact us for international shipping quotes.

Payments

Our web shop accepts PayPal, a secure and safe method for payments that keeps your credit card or bank information hidden from vendors.

Please check the payment due date in case you received an invoice.

Returns

​​​​SynQuaNon requires that customers first obtain an RMA (Returned Merchandise Authorization) number prior to returning any products. Returns must be made within 14 days of receipt of products, be in the original packaging, in new condition, and accompanied by a valid return authorization.

At the time of quoting or the time of purchase, a product may say that it is Non-Cancelable/Non-Returnable (NCNR).  These products are not returnable.  Unfortunately we cannot accept returns on sale items, clothing, or replacement panels.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right.

In most cases, SynQuaNon will accept merchandise returns subject to the terms outlined in this section and will replace the product or refund your money at your option.

To facilitate processing of returned merchandise:

  • Please obtain a Returned Merchandise Authorization (“RMA”) number prior to returning any product(s) by contacting SynQuaNon Sales.

  • Returns must be made within thirty (30) days of date of invoice, be accompanied by the original invoice number, include a brief explanation of the reason for the return, and be in the original packaging and in resalable condition.

  • Upon obtaining an RMA number you will be instructed where to return the Product.

  • All electrostatic discharge (“ESD”) sensitive devices returned to SynQuaNon may undergo incoming inspection, utilizing SynQuaNon's ESD work instructions and the most recent version of the ANSI/ESD S20.20 standard published by the American National Standard Institute and EOS/ESD Association, Inc.  An ESD product that has not been handled properly according to the standard will not be eligible for credit or refund.

  • Return freight charges must be prepaid or deducted from the invoice credit, as outlined in the RMA online process. 

  • Products returned solely due to customer error may be subject to a restocking charge.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.  If approved, you’ll be automatically refunded on your original payment method and you will receive a confirmation email.  Please remember it can take some time for your bank or credit card company to process and post the refund.